Terms of service

Privacy Policy

The Health Limited trading as REDWOODSNZ ("we", "us", "our") is committed to protecting your personal information in compliance with the New Zealand Privacy Act 2020 ("Privacy Act"). This Privacy Policy explains how we collect, use, store, and disclose personal information about our customers and job applicants. It also outlines your rights regarding your personal information and how to contact us for queries or concerns.

This Policy applies to the personal information we collect in the course of our business operations, such as when you purchase our products or services, visit our website or other digital platforms, or interact with us in any other capacity.

Amendments to the Policy

We may update this Privacy Policy from time to time by publishing the updated version on our website. Please review the Policy regularly to stay informed of any changes.

What Personal Information Do We Collect?

The types of personal information we may collect include:

  • Customer information: Name, delivery address, phone number, email address, order details, payment information, and details of products purchased.
  • Demographic information: Such as postcode, age, gender, preferences, and interests.
  • Website usage information: This includes your IP address, visit duration, pages accessed, the referring URL, and browser type. We may also use cookies to enhance your experience on our website. You can choose to decline cookies; however, some features of the website may not function properly as a result.

How We Collect Personal Information

We collect personal information through various means, including:

  • Direct interactions via our website, phone, email, or social media.
  • Participation in competitions, surveys, or promotions.
  • Automated technologies, such as cookies, when you visit our website.

We take reasonable steps to ensure your personal information is securely stored and protected from misuse, loss, or unauthorised access.

Purpose of Collecting and Using Personal Information

We may collect and use your personal information for the following purposes:

  • To communicate with you and respond to your inquiries.
  • To improve your experience with us by personalising our services.
  • To conduct product and market research, analyse trends, and send you relevant offers.
  • To process transactions, including payments, refunds, and exchanges.
  • To manage inventory, logistics, and store operations.
  • For warranty and product recall purposes.
  • To administer promotions, competitions, and other marketing activities.
  • For fraud prevention, loss prevention, and security purposes.
  • To comply with legal obligations or investigate breaches of our terms and conditions.

Disclosure of Personal Information

We may disclose your personal information to third parties where necessary for the purposes described above or as required by law. This may include:

  • Employees, contractors, and service providers, to the extent reasonably necessary for them to carry out their duties/obligations. This may include research agencies, website development agencies, payment processing agencies, IT systems administrators, couriers, payment processors, lawyers and business advisors.
  • Suppliers of products for delivery, warranty, or recall purposes.
  • Any person to whom we are required or permitted by law to disclose personal information. This may include the NZ Police, an ambulance service, or Government departments or regulators within New Zealand in connection with law enforcement activities and emergency services.

We require any third party to whom we disclose personal information to protect that information against any unauthorised use, access or disclosure in accordance with the Privacy Act.

Overseas Transfers of Personal Information

In some instances, we may transfer your personal information to organisations based overseas, such as when:

  • We use service providers based overseas;
  • You have requested a product or service that involves an international element;
  • We need to comply with foreign legal or regulatory requirements; or
  • An international payment has been made.

We ensure that any overseas recipient is contractually obligated to protect your personal information to the same standard as required under New Zealand law.

Access and Correction of Personal Information

You have the right to request access to the personal information we hold about you and to request corrections if necessary. To make such a request, please contact us using the details provided below.

Complaints and Inquiries

If you have any concerns or complaints regarding the way we have handled your personal information, or if you have any queries about this Privacy Policy, please contact us using the details below. We will promptly address your concerns in accordance with our obligations under the Privacy Act.